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Quality isn't testing at the end - it's built in from the start. Plan, assure, and control quality across the delivery lifecycle.
Your level rail
Standards, metrics, and the quality management plan.
Process audits and building quality into workflows.
Inspection, testing, and acceptance criteria.
Root cause analysis and corrective action.
Communicating quality metrics to stakeholders.
Occasional notes
New lessons, and the odd PM joke. No countdown timer, no certificate with your name on it.